Our dedicated Implementation Team supports all users in learning our payroll system. From onsite training or train the trainer options, clients can choose what works best for them. We provide as many sessions as necessary, not only during the onboarding of a new client, but also when a change takes place with a client contact, or when a new product is released. Training is limited to one-hour sessions to allow the customer time to learn and then practice to ensure complete understanding. Trainings are also tailored to the user so confidential information is only shared with those who are on a “need to know basis.” Most clients are up and running after 1-3(1 hour) sessions. Others require more or less depending on experience. Ongoing training is also offered to clients who wish to engage in such training.
Will I lose control of how I treat or handle my employees?
When you partner with OMS, your company gains a trusted advisor. The ability to recruit, hire, promote, or terminate an employee is completely your decision. OMS is here to provide guidance through the life cycle of an employee. However, at the end of the day, this is your company and all decisions pertaining to it and your employees are ultimately made by your leadership, not OMS.
What happens if I make a mistake with the payroll? How quickly can the employee's check be resolved?
At OMS, we understand how important your employees’ paychecks are, not only to the company but to the individual. We provide our clients with the flexibility often only experienced when doing payroll in-house. We are able to correct any payroll challenges immediately and have your employee paid in a timely fashion. We provide multiple avenues in correcting any payroll errors and have the client choose what is best for them in each situation.
Sometimes I don't know how to handle a situation with my employees. Is there someone at OMS I can speak with who can help me to make those difficult employment decisions?
Absolutely. OMS offers certified PHR individuals who not only have years of experience in HR but also have experience within the HR outsourcing industry. What does that mean for you? It means they have experience in every type of commercial environment. So not only can they assist with offering best business practice advice, they can assist in how to handle it within your particular trade.
Our handbook is 5 years old. Is there any assistance OMS can provide on looking over our policies and make sure we are not missing anything?
Outdated handbooks are a common pitfall in the HR world. We offer our clients the opportunity to review their current handbook to ensure policies reflect not only recent compliance changes but also a sign of the times. An outdated handbook may not address things like internet usage or social media policies. OMS can provide standard language that can be customized to meet your company’s culture.
Our company has started a paperless initiative, but HR is the last department to address this area. How can you help us with that regard?
At OMS, our online payroll system allows companies to partake in a paperless initiative. Leave behind those paper employment applications, W4, I9s, emergency contact sheets, performance appraisers, employee counseling forms, paper timesheets, etc. Ask your implementation consultant how you can experience a truly paperless HR experience.
Am I really going to save time by having OMS handle what multiple vendors did before? I have concerns that I have placed all my eggs into one basket?
By consolidating multiple vendors, you can gain time by streamlining the HR process. A perfect example is when your company hires an employee or terminates an employee. In either situation, you must contact your payroll vendor and notify them of the new hire and/or termination. You must also contact your insurance agent and notify them to handle your benefit enrollment or disenrollment, if applicable. Ensuring the insurance carrier’s billing statements are accurate based on the change in enrollment can not only cost you time but money, depending on how quickly the changes were reported to the carrier. Depending on the number of changes in payroll volume, your workers’ compensation premium may be seriously over or under stated making the annual audit more challenging. Reporting of new hires to proper state agencies or possibly handling an unemployment claim is always a potential. These items, along with many other HR related components, can greatly be supported by the OMS PEO service. Let OMS handle the back-office support so you can focus on managing the business and tasks at hand.
We really hand hold our employees with regards to their payroll and benefits. Will that have to change?
Absolutely not. Over the years, OMS has learned that a one-size-fits-all approach does not really work. We are able to adapt to your company’s culture so that your partnership with us is an extension of your organization. Whether your employees are tech-savvy or lack the technological knowledge, we are here to assist and adapt to your employee’s needs.
I see you offer a lot of services that may not necessarily be needed within my organization. I am not obligated to use these, correct?
Your partnership with OMS and its services are a la carte. You choose which services are needed, in conjunction with our payroll service, when you first sign-up with us. As your company’s needs change, you are in the driver’s seat and in control of what OMS services are provided to not just your company’s leadership but also its employees.
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